Amazon Seller Repay Explained: Fees & Support

If you’re selling on Amazon, it’s crucial to understand how Amazon Seller Repay works and what other charges you might face.

Selling on Amazon is a fantastic way to expand your business and reach millions of potential buyers. However, it’s not without costs. Many new sellers forget about Amazon’s various fees, which can lead to unrealistic profit expectations.

To help you avoid surprises, here’s a detailed guide explaining Amazon’s fee structure, seller repay system, and customer service options.

Before You Start Selling on Amazon

When you register for a seller account, Amazon will ask you to review its Seller Agreement along with related terms and policies.

Even if you’ve sold on other platforms before, remember — Amazon operates differently. Many sellers skip reading the fine print and later realize they missed key details that affect their business.

To stay informed, here are some essential things every new seller should know before listing their first product.

Key Details About Your Seller Account

When you sign up, Amazon creates a single seller account for your business. You must provide accurate, detailed information to build trust with customers.

Your return policy should align with Amazon’s own policy standards to ensure customer satisfaction. Keep in mind that managing multiple seller accounts is strictly prohibited by Amazon.

Best Practices for Sellers

Display your official business name — it appears to customers on your listings.
Ensure your contact details (email and phone number) are current, so Amazon can reach you easily.
Keep your banking and credit card information updated for smooth payments and settlements.
Add detailed shipping and return policies to strengthen buyer confidence.
If you offer gift wrapping or personalized messages, clearly mention them.
Upload a storefront logo sized exactly 120 x 30 pixels.
Enter accurate company details that reflect your Amazon operations.
Set realistic shipping costs so buyers know total prices upfront.

Common Mistakes to Avoid

Don’t create multiple seller accounts — this violates Amazon’s policies.
Avoid adding external website links in product listings, business names, or company info that redirect buyers off Amazon.

Understanding Amazon’s Fee Structure

Amazon charges different repay fees to sellers depending on their account type and activity. These charges can change occasionally, and Amazon typically notifies sellers about updates.

Note: Some sellers — such as warranty or service providers — may follow unique agreements with Amazon that outline specific fees.

Types of Seller Accounts

Amazon offers two primary seller account types:

Individual Seller Account
Professional Seller Account

Each comes with its own fee structure and features.

Monthly Subscription Fees

Plan	Monthly Fee
Professional Selling Plan	$39.99 per month
Individual Selling Plan	No monthly fee

Selling Fees

Whenever you make a sale, Amazon collects the total amount paid by the buyer — including product price, shipping, and gift wrapping (if applicable).

Amazon’s shipping rates may apply to all media products (books, music, DVDs, etc.) sold by both Professional and Individual sellers.

Only Professional Sellers can offer gift wrapping services.

Seller Type	Fee
Professional Seller	No per-item fee
Individual Seller	$0.99 per item sold

Referral Fees

Every time a product sells, Amazon charges a referral fee, which is a percentage of the total sale price (excluding taxes).

The total sale price includes the item price plus delivery and gift wrap charges. Each category has its own referral fee percentage and minimum fee.

Closing Fees

Amazon applies a closing fee of $1.80 per media item sold. Media items include Books, Music, DVDs, Software, Computer or Video Games, Consoles, and Accessories.

High-Volume Listing Fees

Sellers with a large catalog may face High-Volume Listing Fees of $0.005 per ASIN per month.

Eligibility for this fee includes:

The ASIN must belong to a non-media category.
The ASIN is over 12 months old.
The ASIN has an active offer during the month.
The ASIN has not sold in the last 12 months.

This fee helps Amazon cover the system costs of maintaining older listings.

Refund Administration Fees

When you issue a refund, Amazon refunds your referral fee minus a Refund Administration Fee — equal to 20% of the referral fee.

Example:

If you refund $10 and your referral fee is 15%, Amazon deducts $0.30 as the refund administration fee.

Individual vs. Professional Seller Accounts

Feature	Professional	Individual
Monthly Subscription	$39.99	None
Per-Item Fee	None	$0.99
Bulk Upload via Feeds	✅	❌
Access to Reports	✅	❌
Premium Placement on Listings	✅	❌
Access to 20+ Categories	✅	✅
Additional Category Approval	✅	❌
Custom Shipping Rates	✅	❌

Amazon Seller Repay Charges Explained

Professional sellers are charged $39.99 per month, regardless of how many sales they make.

If you prefer not to pay this fixed amount, you can downgrade to an Individual account — paying only $0.99 per item sold, plus referral and variable closing fees.

If a “Seller Repayment” charge appears in your Payments section, it usually means Amazon couldn’t deduct its fees from your last disbursement. In that case, Amazon charges the credit card on file to recover the amount.

This is common when your account balance is low or you haven’t made sales recently.

Amazon Seller Repay Customer Service

While Amazon provides comprehensive support through its Help Center, you can also reach customer service directly.

International:

+1-206-922-0880
Sunday–Saturday, 5 AM – 7 PM (Pacific Time)

US & Canada:

1-800-372-8066
Sunday–Saturday, 5 AM – 7 PM (Pacific Time)

For regional seller support:

Amazon.com (US) → Contact Seller Support US
Amazon.co.jp (Japan) → Seller Support Japan
Amazon.in (India) → 1800-419-7355 (8 AM – 8 PM)
Amazon.co.uk (UK) → Seller Support Europe

How to Cancel Your Amazon Seller Account

You can close your seller account anytime — but proceed with caution.

Canceling your Amazon account permanently restricts you from selling again. Instead, it’s safer to downgrade to an Individual account and remove all active listings.

Steps to Downgrade:

Log in to Seller Central.
Click Settings in the top-right corner.
Choose Account Info.
Select Switch Your Selling Plan and downgrade.
Contact Seller Support for confirmation or help closing the account.

Once downgraded, you won’t be charged monthly fees if you’re not actively selling.

Final Thoughts

Understanding Amazon’s fees and repay structure helps you manage your finances smartly and avoid surprises. Whether you’re just starting or scaling up, knowing what each charge means ensures you keep more profit and stay compliant.